Terms & Privacy Policy

Last updated: November 9, 2026

Welcome to Dinglian. These Terms of Use and Privacy Policy explain the rules for using zhongshandinglian.com, submitting product enquiries, requesting OEM/ODM services, purchasing rehabilitation and elderly care equipment, and how we handle personal information submitted through our website.

By using this website, submitting an enquiry, or using our online services, you agree to the applicable terms below. If you do not agree with these terms, please do not use the website.

1. Terms of Use

About Dinglian

Dinglian (Zhongshan) Rehabilitation Equipment Co., Ltd. is a manufacturer and supplier of rehabilitation and elderly care equipment based in Zhongshan, Guangdong, China. Our product range includes rollator walkers, walking frames, walking sticks, shower chairs, commode chairs, wheelchairs, bedside handrails and related patient care equipment.

We primarily serve distributors, importers, medical suppliers, nursing institutions, healthcare organizations and other professional buyers. We also provide OEM and ODM services for selected products and projects.

Website Information

This website provides general information about our company, products, manufacturing capabilities, certifications, services and industry-related topics.

We make reasonable efforts to keep product descriptions, specifications and other information accurate and up to date. However, product specifications, materials, dimensions, packaging, MOQ, lead times and available customization options may change as products and production requirements are updated.

The specifications applicable to a particular order are those confirmed in the relevant quotation, proforma invoice, technical specification, purchase agreement or other written documentation agreed between the parties.

Product Information

Product photographs, drawings, dimensions, colors and other visual materials are provided for product reference. Actual products may have minor differences due to production batches, material characteristics, manufacturing tolerances, packaging requirements or approved product updates.

Where a customer has specific requirements concerning materials, dimensions, load capacity, surface treatment, packaging, labeling, testing or certification, those requirements should be confirmed in writing before production.

Certifications and Compliance

Dinglian maintains applicable quality management systems and provides product-related certification and testing documentation for relevant products and markets.

Certification documents, test reports and compliance information may apply to specific products, models, product categories or markets. Buyers should request and verify the documents applicable to the specific model and destination market before placing an order.

Customers and importers are responsible for determining the regulatory, labeling, registration, documentation and import requirements applicable in their destination market, unless otherwise agreed in writing.

Intellectual Property

Unless otherwise stated, the text, product photographs, graphics, videos, drawings, product designs, logos and other materials published on this website belong to Dinglian (Zhongshan) Rehabilitation Equipment Co., Ltd. or are used with appropriate authorization.

You may not reproduce, redistribute, modify, publish, sell or commercially reuse website materials without prior written permission, except where such use is permitted by applicable law.

Company names, trademarks and other third-party intellectual property appearing on this website remain the property of their respective owners.

Industry Articles and Comparisons

Some articles published on this website provide product comparisons, manufacturer information, purchasing guidance or general industry analysis. Such content is provided for informational purposes and may be based on publicly available information, manufacturer-provided information or information available at the time of publication.

Information about third-party companies, products or certifications may change over time. Buyers should independently confirm current specifications, certifications, prices and commercial terms with the relevant supplier before making a purchasing decision.

Limitation of Liability

To the extent permitted by applicable law, Dinglian is not responsible for indirect, incidental or consequential losses arising from the use of this website or reliance on general website information.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms & Privacy Policy when our website, products, services, business practices or applicable legal requirements change. The latest revision date will be displayed at the top of this page.

2. Products, Enquiries and Orders

Product Enquiries

Customers may submit enquiries through our website contact forms, product enquiry forms, email or other communication channels provided by Dinglian.

Submitting an enquiry does not automatically create a purchase contract or guarantee product availability, pricing, production capacity or delivery time.

Quotations

Product prices, MOQ, specifications, packaging, customization requirements, production lead times and shipping terms may vary according to the product, order quantity, destination and project requirements.

A website product page or general price indication does not constitute a binding offer to sell. Commercial terms become binding only when confirmed through an applicable written quotation, proforma invoice, purchase order, contract or other written agreement between the parties.

OEM and ODM Projects

For OEM and ODM projects, customers may provide requirements relating to product dimensions, materials, colors, logos, packaging, labels, functions or other product specifications.

Before mass production, the applicable product specifications, drawings, samples, packaging details and other important requirements should be reviewed and confirmed by the relevant parties.

Changes requested after confirmation may affect production costs, tooling, materials, lead time or minimum order requirements.

Orders and Production

An order is considered confirmed according to the written commercial documents and payment arrangements agreed between Dinglian and the customer.

Production schedules and delivery estimates may vary depending on order quantity, customization requirements, raw material availability, production capacity, inspection requirements and shipping arrangements.

Shipping, Customs and Import Requirements

Shipping terms and responsibilities will be determined according to the applicable quotation, purchase agreement or other written commercial documents.

Unless otherwise agreed, customers or importers are responsible for complying with applicable import regulations and for any customs duties, taxes, registration requirements or other charges imposed by the destination country.

Product Quality and Inspection

Where inspection, testing or quality requirements are agreed before production, the applicable inspection criteria should be documented and confirmed by the parties.

Customers may request relevant product specifications, inspection documents, test reports or certification documents where applicable to their project and market.

Returns, Refunds and Claims

For B2B orders, return, replacement, refund and product-claim arrangements are subject to the applicable quotation, purchase agreement, contract and governing law.

If a customer identifies a product shortage, incorrect item, visible damage or other issue, the customer should contact Dinglian as soon as reasonably possible and provide the relevant order information, photographs, inspection records or other supporting evidence where available.

Any corrective action, replacement, credit or other resolution will be handled according to the applicable commercial agreement and the circumstances of the case.

3. Privacy Policy

Who We Are

Dinglian (Zhongshan) Rehabilitation Equipment Co., Ltd. operates zhongshandinglian.com and provides rehabilitation and elderly care equipment, manufacturing information, product information, OEM/ODM services and related business support.

For privacy-related enquiries, please contact us at contact@zhongshandinglian.com.

Information We Collect

Depending on how you use our website, we may collect the following categories of information:

  • Contact information: name, company name, email address, telephone number, country or region and other contact details you voluntarily submit.
  • Business enquiry information: product requirements, requested quantities, target market, OEM/ODM requirements, packaging requirements, technical questions and other information submitted through enquiry forms.
  • Order and transaction information: information necessary to process a quotation, order, shipment or customer service request.
  • Communication records: emails, messages, enquiry details and other information you provide when communicating with us.
  • Technical information: IP address, browser type, device information, operating system, pages visited, referring pages and other technical information that may be collected through website technologies.
  • Cookie and preference information: information relating to cookie settings and other website preferences, where applicable.

Please provide only information that is reasonably necessary for your enquiry, business relationship, order or requested service.

How We Use Your Information

We may use personal information to:

  • Respond to product and business enquiries.
  • Prepare quotations and commercial proposals.
  • Provide product specifications, technical information and documentation.
  • Process and manage orders.
  • Arrange production, inspection, shipping and customer support.
  • Communicate about OEM/ODM projects and customization requirements.
  • Maintain website security and prevent misuse or unauthorized activity.
  • Analyze website performance and improve website content and functionality.
  • Maintain business, accounting, tax and other records where required.
  • Comply with applicable legal and regulatory obligations.

How We Share Information

We do not sell personal information for money.

Where necessary to operate our business and provide requested services, we may share relevant information with service providers that support website hosting, website security, form processing, analytics, communications, payment processing, logistics, shipping or other business operations.

We may also disclose information where required by applicable law, legal process, governmental request, or where reasonably necessary to protect our legal rights, property, users or website security.

International Data Transfers

Dinglian serves business customers in different countries. Depending on the location of our service providers and the technologies used on our website, personal information may be processed or accessed in countries other than your country of residence.

Where required by applicable data protection laws, we will take appropriate measures regarding the processing and transfer of personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing customer relationships, fulfilling orders, providing services, maintaining business records and meeting legal obligations.

The actual retention period may vary depending on the type of information, the purpose for which it was collected and applicable legal or business requirements.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, server or electronic transmission method can be guaranteed to be completely secure. Users should avoid submitting unnecessary sensitive information through ordinary website forms or email.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of certain personal information, or to object to or restrict certain processing.

To submit a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity or request additional information before processing a request.

Children's Privacy

This website is intended primarily for business customers, distributors, importers, healthcare organizations and other professional users of rehabilitation and elderly care equipment.

We do not knowingly request personal information from children for the purpose of establishing a business relationship. If a parent or guardian believes that a child has submitted personal information to us, please contact us so that we can review the matter.

Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business practices, website functions, service providers or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, maintain security, remember user preferences, understand website usage and improve website performance.

Essential Cookies

Some cookies may be necessary for the website to function properly. These technologies may support functions such as security, session management, form functionality and user preferences.

Analytics and Non-Essential Cookies

Where enabled, we may use analytics or other non-essential technologies to understand how visitors use our website, identify technical problems and improve website content and performance.

Where consent is required by applicable law, non-essential cookies will be managed through the cookie consent mechanism available on our website.

Managing Cookie Preferences

You may be able to accept, reject or change certain cookie preferences through the cookie settings provided on our website.

Because cookie technologies and third-party services may change over time, the specific cookies used on the website may also change.

For more information about cookies and how they are managed on this website, please refer to the cookie settings or Cookie Policy provided through our website.

5. Contact Us

If you have questions about these Terms & Privacy Policy, our products, business enquiries, OEM/ODM projects or the handling of your personal information, please contact us:

Dinglian (Zhongshan) Rehabilitation Equipment Co., Ltd.
Email: contact@zhongshandinglian.com
Tel / WhatsApp: 0086 18022188601
Address: 3rd and 4th Floors, Building 3, No. 55, North Industrial Avenue, Xiaolan Town, Zhongshan City, Guangdong, China
Website: https://zhongshandinglian.com/